Terms & Conditions

Last updated: 1 October 2026

These Terms & Conditions apply to your use of the Dr. Gadgil Eye Hospital & Lasik Laser Centre website at https://drgadgileyeclinic.com. They explain the purpose of the website and how appointment enquiries are handled. Please read them together with our Privacy Policy.

1. Information about eye care

Website content is provided for general information about the hospital, its doctors and eye-care services. It is not a diagnosis, personalised medical advice, prescription or substitute for a consultation with a qualified healthcare professional. A treatment’s suitability, benefits, risks and alternatives must be discussed with your treating doctor after an appropriate assessment.

2. Urgent medical needs

The website enquiry form and email inbox are not emergency services and are not continuously monitored. For a medical emergency, seek urgent medical assistance or attend the nearest emergency department. Do not wait for a website response.

3. Appointment requests

Submitting the form requests a callback or an appointment; it does not confirm a booking. An appointment is confirmed only when the hospital communicates confirmation. Availability, doctor schedules and clinic hours may change. Please check the location and timing with the clinic before travelling, and contact the hospital if you need to cancel or reschedule.

4. Treatment decisions and outcomes

Sending an enquiry or browsing the website does not constitute consent to a procedure. Treatment requires appropriate consultation and any necessary separate consent. Patient feedback, photographs and videos illustrate individual experiences; they do not guarantee a particular outcome. Results vary according to the individual and the clinical circumstances.

5. Fees, insurance and payments

Please obtain current consultation, investigation and treatment charges directly from the hospital. Any quotation, insurance eligibility, cashless authorisation, payment arrangement or cancellation/refund condition must be confirmed separately for your case. These website terms do not create a payment or refund policy for clinical services.

6. Responsible use

Please provide accurate contact details and submit information only for yourself or someone you are authorised to assist. Do not use the website to send spam, unlawful material, malicious software or another person’s private information without authority. Do not attempt to interfere with the website or gain unauthorised access to its systems.

7. Website materials

Text, photographs, videos, logos and other materials belong to the hospital or their respective owners. You may view the site for personal, non-commercial information. Reproduction, republication or commercial use requires permission from the relevant rights holder, except where permitted by law.

8. External links and availability

The website may link to or embed third-party services, including Google Drive. Those services have their own terms and privacy policies. We do not control their availability or content. Website information may be updated and occasional errors or service interruptions may occur. Please confirm details that affect a visit or treatment directly with the hospital.

9. Legal rights

These terms concern website use and do not replace a separate agreement for medical services. Nothing in them excludes or limits rights, remedies or responsibilities that cannot lawfully be excluded, including applicable patient and consumer rights. Indian law applies, subject to any mandatory legal protections and the jurisdiction of the competent courts or authorities.

10. Contact and updates

For questions about these terms, contact [email protected], call the clinic on 9920303756, or the hospital on 9920303756.

Clinic address: 1st Floor, Paradise Tower, next to McDonald’s, Gokhale Road, Naupada, Thane West, Maharashtra 400601.

Updates will be posted on this page with a revised date. Please refer to the current version when using the website.